User training and onboarding
Periodic training for new users and refreshers on new features.
Annual maintenance
Regular health checks, small fixes, and minor enhancements to keep the product stable.
Data migration and integration support
Ongoing ETL, API maintenance, and interface troubleshooting.
Compliance and audit support: Logs, reports, and adjustments to meet regulatory requirements.
Compliance and audit support
Logs, reports, and adjustments to meet regulatory requirements.
Helpdesk support
L1–L3 user support via ticket, phone, or chat for incidents and queries.
Monitoring and alerting
24×7 application and infrastructure monitoring with proactive alerts.
Bug fixing
Diagnosis and resolution of defects reported in production use. Security patching: Applying OS, database, and application patches to close vulnerabilities. Version upgrades: Planning and executing upgrades to newer product or platform versions.
Configuration and change management
Controlled rollout of configuration changes and enhancements.
Performance tuning
Monitoring and optimizing speed, responsiveness, and resource usage.
Backup and recovery
Automated backups, restore testing, and disaster‑recovery readiness.